What happens if an invoice is overdue
If a payment is late we do not act immediately. This is the usual timeline for hosting, email and similar services:
| When | What happens |
|---|---|
| Before the due date | We send your invoice and a reminder. |
| After the due date | We send overdue reminders to your account email. |
| 7 days after the due date | We may suspend the service. Your website and email stop working. |
| 30 days after suspension | We may terminate the service and permanently delete the hosting account, website files, databases and mailboxes. |
Get your service back
Pay all overdue amounts and tell us at support@afterwavetechs.co.za with your proof of payment. If the data has not yet been deleted, the service is restored. See How to pay an invoice by EFT.
Domains
Domains that are not renewed expire under the registry’s rules and can be lost. See How domain renewals and expiry work.
Tip
Having trouble paying on time? Talk to us before the due date. It is much easier to sort out early.
The full rules are in section 7 of our Terms & Conditions.
Still need help?
Our team is happy to help. Please have your domain name or invoice number ready.
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